Privacy Notice

Comunidad Jom, S.A. de C.V., represented by Ricardo Alfonso Gómez Mazatán, with address at Carretera San Luis – Guadalajara #1510, piso 1, oficina 1, C.P. 78211, San Luis Potosí, S.L.P., México, and contact email hola@jom.mx, is responsible for the collection, use, and protection of your personal data.

We may collect the following personal data:

• Identification: full name, email address, phone number.
• Commercial information: company name, industry, role or position.
• Financial information: billing details, payment method (processed through secure third-party gateways).
• Platform usage data: navigation logs, session activity, preferences.
• Customer data uploaded by the user to the CRM: this data belongs exclusively to the user.

We do not collect sensitive personal data (such as health, biometric, religious, or political data).

Primary purposes (necessary to provide the service):

• Create and manage your user account.
• Deliver contracted services (CRM, automation, AI).
• Process payments and issue invoices.
• Provide technical and customer support.
• Comply with legal and regulatory obligations.

Secondary purposes (you may opt out without affecting the service):

• Send informational and promotional communications about Servion Labs products and updates.
• Conduct satisfaction surveys to improve our services.
• Conduct internal analysis and statistics (using anonymized data).

To opt out of secondary purposes, send an email to hola@jom.mx indicating "Opt-out of secondary purposes."

Your personal data will not be transferred to third parties without your consent, except in the following cases permitted by law:

• Government or judicial authorities when legally required.
• Third-party service providers acting as processors (e.g., cloud hosting, payment gateways) under confidentiality agreements.
• In cases of company merger, acquisition, or reorganization, with prior notice.

You have the right to Access, Rectify, Cancel, or Object (ARCO) to the processing of your personal data at any time.

To exercise these rights, send a request to hola@jom.mx with the subject "ARCO Rights Request," including: your full name, a copy of your official ID, a description of the right you wish to exercise, and the personal data involved.

We will respond within 20 business days of receiving your request.

Our website and platform use cookies and similar technologies to improve your experience, analyze traffic, and personalize content. You may configure your browser to reject cookies, though some features may not function properly as a result.

We use: essential session cookies (necessary for service operation), analytics cookies (for traffic measurement), and functional cookies (for user preferences).

We retain your personal data for the duration of the contractual relationship and for up to 5 years thereafter, or for as long as required by applicable law, whichever is longer.

We implement technical, administrative, and physical security measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. These include data encryption in transit and at rest, access controls, and security monitoring.

We may update this Privacy Notice at any time. We will notify you via email or an in-platform notice. The updated version will be available on this page with the date of the last modification.

This Privacy Notice is governed by the laws of the United Mexican States, particularly the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP). Any dispute shall be resolved before the competent courts in San Luis Potosí, S.L.P., Mexico.